Manor Clinic News

 

 

 

We are introducing "choose and book" to our referrals. This means that when your Doctor feels you need a hospital appointment you will be given a choice of hospitals, and arrangements made so you can book your own appointment, either on the telephone or on line.

 

August/September 2006 Newsletter

 

New – Patient Check-In

We have a new computerised patient check-in system; this is situated on the Reception counter.

Please follow the simple instructions on the touch screen to automatically check yourself in. Please ask for assistance if you are not sure.

There is no need to see the Receptionist once you have successfully checked in.

 

 

Missed Appointments

During the months of June and July 120 patients did not attend their appointments.

Please call the Surgery and let us know if you are unable to attend your appointment.

 

 

Practice Lists

Patients are registered with the Practice as a whole and not under individual doctors. Patients may ask to see a specific Doctor, although it may not be possible to see the Doctor of your choice every time.

 

 

One Appointment, One Problem

The majority of Doctors appointments are between 10 and 12 minutes long.

If you have a number of problems please let the Doctor know and they can book you in for a further appointment at a later date if necessary.

 

 

Prescriptions

Prescriptions take a minimum of 48 hours if the request is received in writing before 12pm.

Prescription requests received after 12pm will take up to 72 hours.

This does not include weekends or public holidays. We regret

we are unable to take routine prescription requests over the telephone.

 

 

Pneumococcal Vaccine

Are you over 65?

Or have been diagnosed with one of the following?

Chronic Heart Disease

Chronic Respiratory Disease

Chronic Kidney Disease

Chronic Liver Disease

Diabetes

Weak Immune System

Splenectomy

CSF Shunt

For most patients, pneumococcal vaccine is given only once, so if you’ve already had one – you probably don’t need another! If you’re unsure, please ask Reception.

 

Influenza Vaccine

We are expecting to start our ‘flu

campaign as normal in October, despite current news headlines forecasting delays. Those patients with chronic diseases will be prioritised.

 

 

Medication Reviews

We are currently trying to review all our patients’ medications.

It is important that all prescription medicines are reviewed regularly.

Please make a routine Doctors appointment for your medication review.

 

 

Appointments

We offer two types of appointment:

On the day appointments.

Please ring the surgery at 8am. You will be given the first available appointment, with the first available Doctor; this may not be the Doctor of your choice.

Pre-bookable appointments.

Please ring between 10am and 6pm for an advance appointment with the Doctor of your choice, these will be afternoon appointments.

 

 

Home Visits

Requests for home visits should be made as soon after 8am as possible. Only those medically unable to travel can be seen at home. Four patients can be seen in the surgery in the time taken for one home visit, hence we ask patients that are able to attend the surgery to do so.

 

 

Zero Tolerance

Did you know there were 60,385 assaults on NHS staff in 2004/05?

This Practice upholds the NHS policy of Zero Tolerance.

Any person behaving in an unacceptable manner on the premises will be asked to leave.

 

 

Annual Reviews

It is important, if you have been diagnosed with the following chronic medical problems, that you have regular health checks. These appointments may be with the Doctor, Nurse, Clinical Practitioner or Health Care Assistant depending on your condition.

Asthma

Epilepsy

Chronic Heart Disease

Stroke or TIA

COPD

Depression

Dementia

Atrial Fibrillation

Mental Health

Cancer

Obesity

Learning Disabilities

Chronic Kidney Disease

Hypertension

Please ask at Reception if you are due for your annual appointment.

 

 

Pre-bookable Clinics

As a rule the following Doctors and clinical practitioner have afternoon appointments available to book up to four weeks in advance.

(Please note these clinics are subject to change)

Dr Beach: Tuesday

Dr Ferguson: Tuesday

Dr Jagadeesan: Thursday

Dr Ray: Monday

Dr Roberts: Wednesday

Dr Roberts, Dr Jagadeesan & Dr Ferguson also have alternate Monday and Friday Clinics.

Mrs Dixon: Mon-Thurs

 

PHP and Dr Fernandes

Dr Fernandes no longer holds surgeries at The Manor Clinic. He has a message for his patients here.

He is still involved in the surgery, through his private company, Primary Health Care Partnership, which now owns the Manor Clinic.

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